The one thing we all want to be is understood.

As a relative newbie to Facebook, I’ve been fascinated by the on-line jousting that has taken place both before and after the BREXIT result on 23rd June 2016. Like you, I’ve witnessed some very rational and well-thought through opinions that support both sides of the...

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How “happy people sell”!

It’s a well-used phrase “happy people sell”. I use it a lot myself. but finding facts to support the validity of the claim are somewhat of a challenge. Google-it. You'll find Nev Wilshire from BBC’s The Call Centre. "Tidy darts" from the maverick boss from Swansea but...

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Three of the best Sales tips from three of the best!

I’m intrigued about what makes great sales people great. What is it that Ultra High Performers do and what are the difficult things they've mastered that makes selling easy for them? I’ve studied the very best in the sales industry for years, building an extensive...

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COMFORT…….…the new motivation

I spend a lot of time in hotels and probably like you, I’ve experienced the full spectrum of what is and isn’t achievable in the art of delighting the customer. I’d like to explore what’s behind the, at best, bang average service that in my opinion, many of the hotels...

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